WORLDWIDE EXPRESS SHIPPING | SHOP NOW
We attempt to process and dispatch orders within 24-48 hours after placement. Once your product has been shipped, you will receive an email notification with tracking information.
When you receive the dispatch email, you will discover complete tracking information to follow the status of your order. To track your package, simply enter the tracking information supplied on the website of our delivery partner.
We always strive to send your delivery using the finest carrier and service for your nation. Our shipping page contains detailed information on shipping dates and pricing by country.
Once you have returned your things to us, you should get a refund within 10 working days of the items arriving at our warehouse. You may track the status of your return using your chosen carrier’s provided track and trace, which will tell when the package arrives at our warehouse.
This marks the start of the 10-workday processing period. You will be notified once your refund has been given. Please be advised that it may take up to three days for the refund to appear in your bank account. If you have not received your refund within this timeframe, please email info@carl-italy.com or click here so that we can investigate this for you.
We use a 14-day return policy during which the consumer may return his or her package without providing any justification.
These 14 days begin when the package is received. Please keep in mind that the return cargo must arrive with us within 14 days.
Return Conditions
All returned items must be unused and in excellent condition, with all tags still attached.
CARL. Italy does not offer refunds on anything purchased during the sale. These goods can only be exchanged for another item in the collection or redeemed for store credit.
Shipping expenses are non-refundable.
Making a return is simple! Here is what you should do:
1. Within 14 days of receiving your order, write an email to info@carl-italy.com requesting to swap one or more products.
2. We will soon supply you with return instructions.
3. To finish the return process, simply follow the instructions provided.
We provide a range of payment options to make your shopping experience more comfortable and secure. Here are the payment options we are now accepting:
Credit/Debit Cards: We accept major credit and debit cards like Visa, Mastercard, American Express.
Mobile Payment Services: Depending on your area, we may accept mobile payment options like Google Pay and Apple Pay.
Please keep in mind that payment methods may not be available in your area or for the specific products you’re ordering. If you have any queries concerning payment options or require assistance with your payment, please do not hesitate to contact our customer care.
We recommend that you check the sizing guidance on the product page. This can be found by clicking the “size finder” button, which is placed directly below the size selector. This will allow you to choose the best size for you.
To keep your garments looking their best, follow these steps for washing your bottoms and tops:
Step 1: Read the Care Label
Always start by checking the care label for specific washing instructions. Different fabrics and designs require unique care methods.
Step 2: Separate by Color and Fabric
Divide your laundry into light and dark colors to prevent color transfer. Additionally, separate delicate fabrics from sturdier ones to avoid any damage.
Step 3: Treat Stains Before Washing
Address any stains by applying a stain remover or a gentle detergent before washing. Be sure to follow the product instructions for optimal results.
Step 4: Select the Appropriate Washing Cycle
Choose the correct washing cycle based on the fabric type and the level of dirt. Use a gentle or delicate cycle for fragile fabrics and a standard cycle for more robust materials.
Step 5: Use a Mild Detergent
Opt for a mild detergent suitable for your garment’s fabric. Avoid using bleach or harsh chemicals, especially on delicate items.
Step 6: Wash with Cold Water
To prevent shrinking and color fading, wash your clothes in cold water. Cold water is also gentler on fabrics, helping to maintain their condition.
Step 7: Turn Clothes Inside Out
Before washing, turn your garments inside out. This helps protect the outer surface and reduces friction during the wash.
Step 8: Opt for a Gentle Cycle
If available, use the gentle cycle setting on your washing machine for delicate fabrics or items with embellishments to minimize wear and tear.
Step 9: Air Dry or Use Low Heat
After washing, air dry your clothes by laying them flat or hanging them on a drying rack. If you use a dryer, select a low heat setting to prevent shrinkage and damage.
Step 10: Iron or Steam as Necessary
Once your garments are dry, iron or steam them to remove wrinkles and maintain a polished look. Always follow the ironing instructions on the care label to avoid fabric damage.
By following these guidelines, you can keep your bottoms and tops clean while preserving their quality and longevity.
Yes, we offer gift cards! Here’s how you can purchase one:
It’s a simple and thoughtful way to give the perfect gift!
Making a return is simple! Here is what you should do:
1. Within 14 days of receiving your order, write an email to info@carl-italy.com requesting to swap one or more products.
2. We will soon supply you with return instructions.
3. To finish the return process, simply follow the instructions provided.
We are committed to the quality of our products and strive to address any concerns or issues promptly. Our warranties generally cover manufacturing defects and workmanship issues for a specified period from the date of purchase.
Please note that warranty terms and conditions may vary depending on the product. For specific details about the warranty coverage for your purchase, please refer to the warranty information included with your product or contact our customer service team for assistance.
We process and ship orders promptly, typically within 24-48 hours of placement. Once your order has been dispatched, you’ll receive an email with tracking information.
You can use this tracking information to monitor the progress of your package through our delivery partner’s website.
Yes, we offer expedited shipping options if you need your order to arrive faster. You can choose expedited shipping during the checkout process for an additional fee. Additionally, we offer free express shipping on orders over a certain amount—details are available on our shipping page.
We ship worldwide. CARL. ITALY uses reliable carriers like DHL, DPD, UPS, and local delivery services. For information on shipping rates and lead times to your country, please visit our shipping page.
We aim to get your order to you as quickly as possible. Here’s what you need to know about our delivery times:
Order Changes or Cancellations
Due to our fast processing times, we are unable to make changes or cancel orders once they have been placed.
Need Assistance?
If you need help with your order or have any questions, please contact our Customer Support team at info@carl-italy.com. We’re here to assist you!
Our shipping rates are calculated based on the destination of your order and the total value of your order. Here’s what you need to know about our shipping costs:
European Union Shipping: Enjoy free shipping for our European Union customers. The exact shipping details will be provided during the checkout process.
International Shipping: We offer free shipping for orders outside the European Union as well. The shipping costs will be displayed during checkout based on your location.
Expedited Shipping: Need your order faster? Expedited shipping options are available for select destinations. The cost and options will be shown during checkout if you choose this service.
Additional Information:
Feel free to reach out to our Customer Support team at info@carl-italy.com if you have any questions!
We understand that circumstances can change, but our commitment to rapid processing means we begin preparing your order as soon as it’s received. To ensure everything is correct, we kindly ask that you double-check your order before finalizing payment.
If you have any questions or concerns about your order, please contact our customer support team. We’re here to assist you as much as possible, although changes may be limited due to our quick processing system.
Returns
If the items you receive are not to your liking, you can return them within 14 days. Please refer to our return policy for detailed instructions on how to proceed.
During checkout, you can enter your gift card or voucher code in the designated field. Follow these steps to redeem it:
Need Assistance?
If you encounter any issues while redeeming your gift card or voucher, please contact our customer support team. We’re here to help ensure you have a smooth and enjoyable shopping experience.
If your tracking information shows that your order has been delivered but you haven’t received it, follow these steps:
Verify the Delivery Address: Double-check the address you provided during checkout to ensure it was correct. Sometimes packages are delivered to a neighbor, front desk, or another location on your property.
Look for Delivery Notes: Check for any delivery notes left by the carrier. Packages might be left in a secure spot or with a receptionist if you weren’t available to receive them.
Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide your tracking number and explain the situation. They may offer additional details or initiate an investigation.
Contact Our Customer Support: If you still can’t locate your package, contact our customer support team with your order details and tracking information. We’ll work with you to resolve the issue and ensure you receive your order as soon as possible.
File a Claim: In some cases, you may need to file a claim with the shipping carrier if a package is marked as delivered but not received. Our customer support team can assist you with this process and provide any necessary documentation.
We’re committed to helping you resolve any delivery issues. Don’t hesitate to reach out to us for assistance.
Fast and insured shipping ensures your package arrives swiftly and securely. With expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.
If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.
If your order has already been processed or dispatched and you’re unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier’s policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.
To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.
VAT is included in the listed prices for all purchases made through our website. There are no additional VAT charges during the checkout process. We aim to provide transparent pricing to ensure a straightforward shopping experience. If you have any questions or need further clarification, please contact our customer support team.
You should receive an order confirmation email immediately after placing your order. This email contains your order number, order summary, and shipping address.
Sometimes, confirmation emails may end up in your spam or junk folder. Please check these folders in your email account to see if the email is there.
If you have checked your spam folder, waited a while, and confirmed your email address but still haven’t received the confirmation, please contact our customer support team. Provide your order details, including your full name and order number, and they will help verify your order status and resend the confirmation email if needed.
RETURN PERIOD
We offer a 14-day return period, starting from the day you receive your package. During this time, you may return the package without providing a reason. Please ensure the return shipment is sent back to us within these 14 days.
RETURN CONDITIONS
All items must be returned in an unworn and unwashed condition, suitable for resale, with the tags still attached.
Please note that items purchased during a sale cannot be refunded. Instead, these items can be exchanged for another item from our collection or redeemed for store credit. Shipping costs are non-refundable.
Returning or exchanging an order is simple. Within 14 days of receiving your order, email us at info@carl-italy.com to request an exchange or return. We will provide you with detailed return instructions.
We aim to process returns as quickly as possible. Once we receive your return at our warehouse, it will be processed within 10 working days. You can track your return shipment to see when it arrives at our warehouse. The 10 working days start from that point. After the refund is processed, you will be notified. Please note that it may take up to 3 days for the refund to appear in your bank account.
Yes, you can make an exchange! We will cover the cost of delivery for the first exchange from our warehouse. For any subsequent exchanges, you will need to cover the shipping cost.
Here’s How to Make an Exchange:
International Exchanges:
Please note that we do not cover any customs charges (import duty or tax) for returns or exchanges. You will be responsible for all costs associated with returning your order. We recommend using a tracked shipping method or requesting a proof of postage receipt, as we cannot exchange lost returns.
Need Help?
If you have any questions or need further assistance, please contact our customer support team. We’re here to help!
After your return shipment is received at our warehouse, we will process your return within 10 days. In most cases, your exchange will be completed in just a few days. You will receive a confirmation email with a tracking code once your new order is fulfilled.
Sale Period: Our sales offer discounted prices on selected items for a limited time only.
Availability: Sale items are available while supplies last. We cannot guarantee specific sizes or styles during a sale period.
Refunds: Refunds are not available for sale items. However, they can be exchanged for another item from our collection or redeemed for store credit. Items marked as ‘Last Chance’ are non-returnable.
Exchange Policy: Sale items can only be exchanged for another item of similar value, subject to availability.
Return Period: The standard 14-day return period applies to sale items. Items must be returned within 14 days of the delivery date to be eligible for an exchange or store credit.
Condition of Sale Items: Sale items must be returned in unworn condition with all tags still attached.
Shipping Costs: Shipping costs for sale items are non-refundable and are the responsibility of the customer.
Additional Discounts: Additional discounts or promotions do not apply to sale items unless explicitly stated.
Missed Out: Orders placed before the start of a sale are not eligible for retroactive discounts.
By purchasing sale items, you agree to these Sale Terms and Conditions. For questions or further clarification, please contact us. We’re here to assist you!
If you have any questions, don’t hesitate to contact us. Our customer service team is available 7 days a week to assist you.
Contact: info@carl-italy.com or click here.
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